Client
Responsibility Policy

Santi IT Farm

Ensuring accountability regarding content provision, approvals, and timely feedback. This document is legally binding for all international clients.

1

Content & Asset Provision

The client is solely responsible for:

  • Providing text, images, videos, branding assets, and documents.
  • Ensuring all content is accurate and approved for use.
  • Supplying content in the agreed formats and sizes.

⚠️ Delays or errors in client-provided content will directly affect project timelines. Santi IT Farm is not liable for delays caused by incomplete or incorrect content.

2

Approvals & Feedback

Failure to provide timely feedback (within agreed timeframes) will pause the project and automatically extend timelines. This will not be considered a fault of Santi IT Farm.

3

Scope Finalization

Clients must finalize requirements in the SOW. Any changes after finalization are Change Requests, subject to additional costs and timeline adjustments.

4

Communication & Responsiveness

Standard

Maintain active communication

7–14 Days

Project put on HOLD

Beyond 30 Days

Marked as ABANDONED

5. Compliance & Legal

Clients are responsible for providing content that complies with all applicable laws. Santi IT Farm is not liable for legal issues arising from client-provided assets.

6. Final Acceptance Clause

By engaging our services, the client waives any claim against Santi IT Farm for delays or issues caused by client non-cooperation or incorrect decisions.

Santi IT Farm • Project Integrity • Bangladesh